A little help,
so you can keep discovering.遇到问题？
我们来帮你。
Player support for What’s in the Bag? (working title). Questions, a technical issue, or something you would like us to improve? Find help below or get in touch.无论是游戏异常、购买问题，还是想分享改进建议，都可以在这里找到帮助。
Write to us联系我们
For game support and privacy questions, email:游戏反馈和隐私相关问题，请发送邮件至：
ccong8532@163.comPlease never send your Apple Account password, verification codes, full payment card details, or identity documents.请勿发送 Apple 账户密码、验证码、完整银行卡信息或身份证件。
Help us understand the issue反馈时请提供
- Your device model and iOS version.
- The game version and the level or screen involved.
- What happened, and the steps that led to it.
- A screenshot, if useful, with personal information hidden.
- 手机型号及 iOS 版本。
- 游戏版本和出现问题的关卡或界面。
- 具体情况，以及出现问题前的操作。
- 如有帮助，可附截图，并遮住个人信息。
Common questions常见问题
The game will not open or has stopped responding.游戏打不开或没有响应，怎么办？
Close and reopen the game, restart your device, and check the App Store for updates. If the issue continues, email us with the details listed above. Avoid deleting the game as a first step: progress stored only on your device may be lost.
先关闭并重新打开游戏、重启手机，并检查 App Store 是否有更新。若仍异常，请按上面的说明发送反馈。不要优先删除游戏，以免丢失仅保存在本机的进度。
Will my progress transfer to another device?换手机后，进度会自动同步吗？
This version stores game progress on your device and does not provide a developer-operated cloud-save service. Do not assume that progress will transfer or survive deleting the app. Device backups are controlled by your device and Apple settings.
此版本的游戏进度保存在设备本地，没有开发者提供的云存档服务。请不要假定换设备或删除游戏后进度仍会保留。设备备份由设备及 Apple 的相关设置管理。
A purchase did not arrive, or I need a refund.购买未到账，或希望申请退款，怎么办？
If in-app purchases are available, first check whether Apple shows the purchase as completed, then reopen the game. If the item is still missing, contact us with the item name, purchase date, and relevant order information, hiding unrelated personal details. Refund requests are handled by Apple at reportaproblem.apple.com; Apple determines eligibility. Do not purchase the same item again simply to troubleshoot.
若游戏提供应用内购买，请先确认 Apple 显示订单已完成，再重新打开游戏。若仍未到账，请提供商品名称、购买日期及相关订单信息，并遮住无关个人信息。退款可通过 reportaproblem.apple.com 向 Apple 申请，由 Apple 判断是否符合条件。不要为排查问题重复购买。
How is my information handled?游戏怎样处理我的信息？
Read our Privacy Policy for details about local game data, device language and time settings, support emails, and purchases.请查看隐私政策，了解本地游戏数据、设备语言和时间设置、客服邮件及购买信息的处理方式。
Are leaderboard opponents other online players?排行榜里的对手是真实在线玩家吗？
This version uses locally simulated leaderboard opponents. Your nickname and results are stored on your device; this version does not upload them to a public online leaderboard.
此版本的排行榜对手由本地模拟生成。你的昵称与成绩保存在本机，不会上传到公共在线排行榜。